FAQ'S
| What is your return policy? | 1 week replacement for factory defect issues only |
| How do I make a return? | Send us an email with the following details: Name Contact Number Order number Reason for return Photo of the defect |
| Once I place my order, how soon will you ship it? | 1-3 days |
| How long will it take for my order to arrive? | 3-5 days for Metro Manila 5-7 days from Provincial |
| What shipping method do you use? | Lalamove for Metro Manila AP Cargo for Provincial |
| I need a replacement part for my bike. What's the easiest way to find it? | Most of the replacement parts are available at your nearest bike shop |
| How much does shipping cost? | 500php for Metro Manila 1500 for Provincial |
| What forms of payment do you accept? | Credit Card Bank Transfer Paypal |
| What is Innova | Innova Rubber Co., Ltd. was founded in Taiwan since 1995. Focusing on innovation, customer satisfaction and un-compromised quality, we have been putting our greatest efforts in developing new process; new machines; new technologies and new concepts to achieve company’s goal. |
| What is Cycle Design | Born and developed in Taiwan, Cycle Design (CD) boasts a wide range of bicycle components and accessories. Since its inception in 2012, the company has developed a reputation for designing, sourcing and manufacturing innovative and quality alloy bicycle components and accessories. |
| What sets Viper Apart | Experience an exciting adventure with Viper Bicycles. Each model is equipped with quality value components that will suit your needs. Whether you seek for an adventure on a rocky terrain or as simple as leisurely enjoying the road, Viper Bicycles can provide you a thrilling ride. We have a full-range of bicycles from 29ers to foldies to entry-level hard tails. |
| How to choose the right bike for me | https://drive.google.com/drive/folders/1nHk_hbv88Nq3DzJN28pqos8UBQXUFCFi?usp=sharing |